Military Health System Electronic Health Record
The Defense Health Information Management System (DHIMS) provides information management/information technology (IM/IT) solutions that capture, manage and share health care data for one of the world’s largest and most comprehensive electronic health records (EHR) within the Military health System. DHIMS turned to IBA for help developing and rolling out large applications, such as the military’s EHR, which engenders high technical and program risk to the government. IBA partnered with DHIMS on this project to deliver management solutions that ensure software projects are conducted in a disciplined, well-managed, and consistent manner. The result is the delivery of quality products and projects that are completed on time and within budget – and, that benefits over 9.6 million beneficiaries of the uniformed services, retirees and their families.
USCIS Service Request Case Management Tool
Every organization has a customer-service function, including federal agencies that serve the public. USCIS is one of 23 agencies under the U.S. Department of Homeland Security (DHS). USCIS provides several customer driven tools including toll-free, nationwide assistance about immigration services and benefits to customers through its Interactive Voice Response (IVR) and call centers, in addition to information available on its web site, USCIS.gov. The Case Management tool application developed by IBA’s system and software engineering professionals for USCIS is a highly customizable, web-based, and data-driven, workflow oriented that tracks customer service requests from inception to completion and provides reports for all management levels.
IBA’s Agile Scrum Solution: Defense Medical Human Resources System Internet (DMHRSi)
As the Department of Defense Military Health System continues to identify ways to do “more with less,” Irving Burton Associates (IBA) is successfully deploying its Agile Scrum solution and is delivering software releases faster, cheaper, and smarter. The Defense Medical Human Resources System-internet (DMHRSi) is a Web-based enterprise resource planning tool for Defense Health. Deployed worldwide, DMHRSi has more than 200,000 active users and reports detailed accounting for costs of labor, readiness, education, and training. Among the Defense Health transaction systems, DMHRSi has the largest user base and its teams work with the White House and five services: Army, Navy, Air Force, Marines, and Coast Guard.
Winning with Agile Scrum: Defense Health Succeeds with IBA’s Agile Solution
Agile is a software development philosophy emphasizing team work and accountability, close customer collaboration, frequent deliveries of working software, and the ability to respond quickly to change. There are various Agile software methods, including rapid prototyping, test-driven development, and Scrum. Using Agile Scrum, government stakeholders set the priorities for deployment. The Agile Scrum team, (developers, testers, product owners/clients, and the development vendor) determine the best way to meet business requirements and deliver the highest priority features.